FAQs - Frequently asked questions
Question 1. What type of vehicles do you have?
Answer: The available vehicles are:
- Citroën C5 / Ford Mondeo or similar – Standard category
- Mercedes E-Class / BMW 5 Series – Executive category
- Mercedes S-Class / BMW 5 Series GT – Luxury category
- Mercedes Viano/ VW transporter – Minivan – 7 pax
- Peugeot Boxer – Minibus 12 pax
- Mercedes Sprinter – Minibus 19 pax
- Learn more about our fleet of vehicles
Question 2. What if my flight is delayed?
Answer: Malaga Airport Transfers has access to flight information for flights arriving and departing at Malaga Airport and are informed when flights are delayed. Our chauffeur will be waiting for you even when you arrive earlier or later. Therefore it is important to leave the correct flight details at the time of reservation.
Question 3. How can I find my driver at the airport?
Answer: The driver will be waiting for you in the main arrival hall, just after passing the security check, in the terminal where your flight arrives. The driver will carry a sign with your name. However, in case of any incidents you can call the telephone number +34 952 96 27 10.
Question 4. Do you have baby/child seats?
Answer: Yes. Our company of transfers has different seats depending on age and weight of the child, the price is 5 € per unit. According to the regulation RD 1428/2003 of 21st November, Rules for Circulation, it is forbidden to travel with minors without using an approved restraint system which is suitable for their height and weight.
Question 5. How much luggage can I take without it being an issue?
Answer: Up to 2 large suitcases and 3 medium ones in the cars and up to 7 big suitcases in the minibuses. For minibuses trailers are available which offer a lot of extra space for extra luggage or golf bags.
Question 6. Are vehicles and drivers insured?
Answer: All our vehicles are insured as required by the law of the Ministry of Transportation, with civil liability cover for passengers.
Question 7. Do you have 24 hour service?
Answer: We attend during office hours from 9 am to 11 pm, you can reach us by email: firstname.lastname@example.org and telephone (+34) 952 96 27 10.
Question 8. How do I know that MALAGAAIRPORT-TRANSFERS.com is a legal company?
Answer: MalagaAirport-Transfers.com is part of Malagaholidays Direct 67 SL, a legally registered company in Spain with all the necessary permits to perform this activity. You will find more information about our company in our legal advisory section.
Question 9. Can I change my transfer?
Answer: Yes, up to 24 hours before arrival it is possible to change the pick-up hour, day, car category and transfer destination by email email@example.com and telephone (+34) 952 96 27 10.
Question 10. Do I have to tip the driver?
Answer: Only if you wish.
Question 11. Can the driver help me with the luggage?
Answer: You would not have to ask for help, as a company service all our chauffeurs have instructions to help our clients with their luggage. You can learn more about our taxi services from the following link: Malaga airport taxis.
Question 12. Once I have made the booking, do I need to confirm?
Answer: No, once you have made the reservation and you have received the confirmation voucher, you do not have to do anything else, your transfer or transfers will be confirmed.