Transfers Frequently Asked Questions

FAQs – Frequently asked questions

Question 1.

What type of vehicles do you have?

The available vehicles are:

Hyundai Ioniq / Toyota Corolla or similar – Economy category
Skoda Superb or similar – Standard category
Mercedes E-Class or similar – Executive category
Mercedes S-Class or similar – Luxury category
Mercedes Vito – Minivan – 7 pax
Peugeot Boxer – Minibus 12 pax
Mercedes Sprinter – Minibus 19 pax

Question 2.

What if my flight is delayed?

Malaga Airport Transfers has access to flight information for flights arriving and departing at Malaga Airport and are informed when flights are delayed. Our chauffeur will be waiting for you even when you arrive earlier or later. Therefore it is important to leave the correct flight details at the time of reservation.

Question 3.

How can I find my driver at the airport?

Your driver will be waiting for you in the arrivals hall 30 minutes after the arrival of your flight. The driver will carry a sign with your name. However, in case of any incidents you can contact our online support service.

Question 4.

Do you have baby/child seats?

Yes. Our company of transfers has different seats depending on age and weight of the child, the price is 5 € per unit. According to the regulation RD 1428/2003 of 21st November, Rules for Circulation, it is forbidden to travel with minors without using an approved restraint system which is suitable for their height and weight.

Question 5.

How much luggage can I take without it being an issue?

Up to 2 large suitcases and 3 medium ones in the cars and up to 7 big suitcases in the minibuses. For minibuses trailers are available which offer a lot of extra space for extra luggage or golf bags.

Question 6.

Are vehicles and drivers insured?

All our vehicles are insured as required by the law of the Ministry of Transportation, with civil liability cover for passengers.

Question 7.

Do you have 24 hour service?

We attend during office hours from 9 am to 11 pm, you can submit a new online support ticket.

Question 8.

How do I know that MALAGAAIRPORT-TRANSFERS.com is a legal company?

MalagaAirport-Transfers.com is part of Malagaholidays Direct 67 SL, a legally registered company in Spain with all the necessary permits to perform this activity. You will find more information about our company in our legal advisory section.

Question 9.

Can I change my transfer?

Yes, up to 24 hours before arrival it is possible to change the pick-up hour, day, car category and transfer destination by email info@malagaairport-transfers.com and telephone +34 951 551 355.

Question 10.

Do I have to tip the driver?

Only if you wish.

Question 11.

Can the driver help me with the luggage?

You would not have to ask for help, as a company service all our chauffeurs have instructions to help our clients with their luggage. You can learn more about our taxi services from the following link: Malaga airport taxis.

Question 12.

Once I have made the booking, do I need to confirm?

No, once you have made the reservation and you have received the confirmation voucher, you do not have to do anything else, your transfer or transfers will be confirmed.